WE WILL FULFIL YOUR WISHES ANY TIME!

HOTEL CARD

Please kindly return you room card to the reception upon check out. If you lose your card, please inform the reception. You will receive another card and the charge for the lost one will be added to the bill at the end of your stay.

HOUSEKEEPER

In spite of the advanced nature of the equipment, there might be some problems from time to time. We will repair everything while you are away. Please inform our receptionist about the necessary repairs.

PARKING

Guests can park at parking Park Tivoli. It is apx. 500 meters walking distance back to the hotel. The parking is included in the price, reservation is not needed. We are not responsible for theft or damage of the vehicle.

BROCHURES AND PRICE LISTS

You can find free brochures and price lists to take away in the reception.

CONFERENCE SERVICES

Be it a lecture, a symposium or a promotional event, our conference hall with the latest technical equipment and all-day assistance can host anything. More information is available at www.urbanhotel.si.

EXCURSIONS AND CULTURAL EVENTS

The location of the place offers various possibilities for day trips and trips, where you will enjoy natural and cultural sights and culinary delights. We will be happy to help you choose the best option for spending time in nature. Ljubljana and its surroundings are a venue for numerous cultural events. Information about events can be obtained from the reception staff.

 

TRANSPORTATION

For transportation and organization, please contact the reception and they will provide you with all information on prices and transportation options.

 

NOW YOU CAN UNWIND!

PRIVACY IN YOUR ROOM

Use the DO NOT DISTURB sign, which guarantees complete privacy. If you do not wish to have the room cleaned or would not want to be disturbed for a longer period of time, please inform the clerk at the reception.

SAFETY DEPOSIT

You can leave your money and other valuables in the safety deposit box in the room.

 

DRY-CLEANING AND LAUNDRY SERVICE

Mark the services you want on the laundry bag (you will find it in your wardrobe) and use our self-service laundry in the basement.

MINI BAR

You are welcome to stock your mini bar with items purchased at vending machine down in the basement.

FORGOTTEN ITEMS

Even if you have forgotten anything, you need not worry. We will keep all things left behind for another year.

HOUSE RULES 

  1. The management of the hotel assumes no responsibility for the money or valuables that were not stored in the room safe. For the personal luggage left by the guest in the room, the hotel’s management is responsible only if the room has been locked and the card is issued at the reception.
  2. Valuable guests, please use the room and common spaces, equipment and inventory as you should own them and do not disturb other guests.
  3. Do not cook, wash or iron in the hotel room. You can leave the laundry in a bag, washed and returned until the next day.
  4. The use of additional heating devices is not permitted.
  5. It is not allowed to bring easily flammable and explosive substances, substances with strong and unpleasant odor in the hotel or in the room.
  6. If a guest uses a room or common spaces in violation of Clauses 2. up to 5. of the house rules, the host may cancel further services and cancel the hotel services contract.
  7. Valuable guests, please immediately report any damage or damage to the room or common areas at the reception.
  8. The guest is responsible for damage to the premises and equipment, equipment and inventory that is caused by his fault or by the fault of the persons for whom he is responsible. The level of liability and the amount of damage is determined by the authorized hotel staff. The guest must settle the damage at the latest when leaving the hotel.